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Fun With Commitment Devices, And Introducing The ACME Time-Delay Safe…

June 10th, 2010 · 158 Comments
Behavioral Econ

My mother forwarded me an email from one of her colleagues who is looking for investors in a side business that he is trying to get off the ground. I’m not sure whether she sent it specifically because of the product involved or because the solicitation was somewhat (awkwardly) intriguing, but here are some excerpts: (sorry Mom, I just can’t help myself)

You can learn about the company’s single product — the digital, timer-locking, solid steel, CapturedDiscipline® safe — by visiting www.CapturedDiscipline.com. There are a number of related products I intend to market; but for now, one careful step at a time.

Ohhhhhhhh, I get it, the safe acts as a commitment device. I’ve written about commitment devices before, and it seems to me that such products and strategies have gotten more popular as of late. In case you are not familiar, commitment devices are the real-world equivalent of Ulysses tying himself to the mast of his ship in order to not be lured in my the Sirens. In practice, they range from Christmas Clubs, where people put money into savings accounts that they cannot withdraw from until Christmastime, to agreements whereby your friend punches you and takes your wallet every time you have a cigarette. (You can also think of products like Alli as commitment devices, albeit gross ones.)

Commitment devices have no place in the world of the traditional economist, since, if people make choices that maximize their happiness (as these economists assume), there is nothing to be gained by limiting one’s options. Behavioral economists, on the other hand, argue that sometimes people’s short-term urges cause them to make decisions that are not in their long-term best interests, in which case artificially limiting one’s options in the short-term can actually be beneficial. In other words, behavioral economists can potentially see the value in a product marketed as follows:

For you or a loved one:

The drug-free way
to defeat unhealthy habits,

permanently.

— quit smoking —

— lose weight —

— moderate drinking —

— stop abuse of prescription drugs —

— end “addiction” to television —

— end “addiction” to the Internet —

— reduce or quit gambling —

— spend less money–

— save more money–

— exercise more often —

— sleep better —

and more

The drug-free way
to defeat unhealthy habits

Q – What is CapturedDiscipline®?
A – Using a CapturedDiscipline® digital, timer-locking, solid steel safe (patent pending), CapturedDiscipline® is
the instinctive, intuitive, desired, and repeatable ability of an individual to lock away, for any amount of time he
or she selects; from 2 minutes to 99 hours (4.1 days), items that are damaging to her health, or a threat to his
very life.

I do think that this idea has potential, even if the marketing is a little…creepy. The next generation actually has some interesting features:

3 – The maximum lock-time on the new 4th generation safe will be increased from 99 hours (a little more than a weekend) to 999 hours (41.6 days). For example, this will allow users to lock up all their (abused) credit cards for a week (168 hours); or use their CapturedDiscipline® safe as a real piggybank that can only be opened up to every 41.6 days, and can instantly be relocked for up to another 41.6 days.

4 – The new safe will have a “slot” cut into the safe’s steel cover, allowing the safe to be used as a real piggybank. Additionally, credit cards being abused can be placed into the safe during any period of lock-time.

5 – When manufactured to our specifications, the top of the steel edges of the right and left sides of each CapturedDiscipline® safe will include two “grooves” cut out of the steel. These grooves, the size of a half a dime, will allow the plug end of any power cord to be placed inside a CapturedDiscipline® safe. The steel safe cover is then closed flush, and the plug end of a power cord is locked up for up to 41.6 days. Think about a television power cord locked up for any period of time the user selects. For example, just before leaving for work, a concerned/involved parent locks up a television power cord from 7:00 a.m. to 5:30 p.m.

I’m not sure why “slot” and “grooves” needed to be in air quotes, but I suppose I can let it slide. Like I said, an interesting product…albeit not a perfect one, as Mom astutely points out in a follow-up email:

I can just picture some schmuck with Wile E. Coyote tendencies hooking up dynamite to blow up that safe in which he has deposited his cigarettes/cocaine/chocolate……… 🙂

Oh man…is it wrong that this makes me think that the next generation of the product should include a hidden camera?

Tags: Behavioral Econ

158 responses so far ↓

  • 1 Paul // Jun 14, 2010 at 6:31 am

    Yes, it has potential, but you know what has even more potential? Selling emergency one time opening codes to desperate clients 😉

    As far as modified safes go I had a different idea for a product – a safe with a keypad where entering the wrong code incinerates, or flushes or erases with strong magnetic fields or in some other way completely destroys the content. To ensure that if you are forced to open it you have the option to destroy the content rather then let it fall into the wrong hands.

  • 2 inhale -exhale // Feb 20, 2012 at 11:22 am

    genius-so simple an idea.
    the 300 price preys on peoples desperation thgh.im short of cash at present.
    i thought of this idea tonite and looked it up online and yes someone else has beat me to designing it.
    nicostopper brand is another timer-box in spanish(current?), albeit expensive ( approx the size of a cigarette pack)
    the japanese have one too apparently.
    i hope someone brings out a cheaper cigarette box size one with english wriiten website.
    i dont want to carry around a 3kg Captured discipline safe in my handbag!i would like a ciggy every 3-4 hrs or so till stop
    yes, i briefly thought about paying a friend? to punch my face if he smelt smoke on me. yes my facial vanity reigns over cigarettes!
    im young,i have no health probs yet from ciggies but i dont want to tempt fate anymore .
    i already leave my box of smokes at the local milkbar-shop(i just take 5 at a time)but on weekends i smoke a pack or two. goodluck peoples.

  • 3 inhale -exhale // Feb 20, 2012 at 11:38 am

    edit ;nicostopper.com is $300
    captureddiscpline(what a zen name!)is $99
    n.b love the williecoyote comment-chuckle.

  • 4 Nick // Jun 14, 2013 at 1:27 am

    What ever you do, do not buy this safe. They take your money send you a non-working safe. They do not answers e-mails and just keep your money. DO NOT BUY FROM THESE GUYS!!!

  • 5 Angelo // Aug 7, 2013 at 9:24 pm

    Terrible experience with this company. The safe is of poor quality and breaks within 1 month of use. It’s extremely complicated to use and the customer service is terrible. They also refuse to honor their guarantee. SCAM

  • 6 GFJ // Dec 2, 2013 at 3:34 am

    By lack of a place to write a review on the CapturedDiscipline:

    I advise against purchasing it; I broke the lock mechanisme at the first try, thinking: ‘Green light? Turn knob.’
    My impatience ignored all the tiny letters on the 3 Post-its that come with the box, which explicitly tell you to only turn the knob after pressing one of the digits (instead of the asterix), giving it a short green light…

    Well, I did turn it anyway, and that forced the lock and left it disfunctional. It’s easy to fix the lock mechanisme, but since it’s all made of plastic, forcing the lock again is done in a sec.

    Great idea, poor execution.

    I ended up buying a simple combination lock and an (iPhone) app called Photo Time Lock, which do the trick for me.

  • 7 John G // Mar 28, 2014 at 12:23 pm

    CapturedDiscipline Time Locking Safe:
    SCAM-Do-Not-Buy

    Worst product I have ever purchased.
    I watched the 7 min video, read to 10 page manual.
    I opened the box, placed it on my office desk.
    Played around with it, couldn’t figure it out.
    I returned it, I had to get in contact with them to find out about my refund.
    They accused me of forcing the safe open and damaging it.
    Then agreed to refund my money, in other words they knew they were lying.
    When I called Tom (the owner) he claimed the cheque was on his “accountants” desk, and hadnt been sent.
    End of the day I told him to shove it up his a$$
    (true story)

    *Tom I hope my money payed for another night in that run down motel, you run your shady deals out of*

  • 8 Mark // Mar 29, 2014 at 5:09 pm

    Wow, thx everybody for the heads up.
    Will not be purchasing this safe.

  • 9 Tom Hitt // Apr 2, 2014 at 1:51 pm

    … Unlike the individuals above, I have no problem listing my full name, location, and how to contact me. I am Tom Hitt, of Ft. Lauderdale, Florida — where I have lived for 34 consecutive years. I am the developer and owner of the CapturedDiscipline® safe. You can reach me at tom@CapturedDiscipline.com.
    …We have been in business for six(6) consecutive years, always hosted by Yahoo.
    …We have one of the highest customer service ratings of all the businesses on Yahoo.
    …I am compelled to respond to the erroneous and (perhaps) libelous posts above:
    …“Paul” (but who knows, it could be Paula) implies that we “sell emergency one time opening codes to desperate clients.” That is absolutely false. We have never done that. We have never even thought of that. Why would anyone take the time to post such a blatant lie?

  • 10 Tom Hitt // Apr 2, 2014 at 1:56 pm

    Above, “inhale-exhale” says our price is $300? He says, “the 300 price preys on peoples desperation thgh.im short of cash at present.” Our price is $129.27. We have never, not once, charged more than $129.27. We have no idea where he got the “300 price” he writes about. And then, later, “inhale-exhale” retracts his “300 price” and admits that the CapturedDiscipline® safe sells for $99 (which it did when he wrote his posts in February, 2012). But how many readers have seen the “300 price” and did not see the retraction? And that post is still there, after 2 years and 1 month. How much damage has that post done to our business over the 25 months of its existence?

  • 11 Tom Hitt // Apr 2, 2014 at 1:57 pm

    Above “Nick (no last name) says that we “send you a non-working safe.” We know that is categorically untrue because two people working together, do a 22-point check of each and every safe just before it is packaged for shipment. I am personally involved in the process. Nick says, “They take your money send you a non-working safe. They do not answers e-mails and just keep your money.” If for the past six years we did those things, how could we still be in business; why isn’t the Internet littered with complaints about our company, and how could our Better Business Rating still be an A-

  • 12 Tom Hitt // Apr 2, 2014 at 2:00 pm

    Above, Angelo (no last name) says the safe is of “poor quality” and “breaks within 1 month of use.” Our rate of returns is at the lowest rate for any retail online business. If our safe is “extremely complicated” then why is it that we do no hear from 96+% of our customers after they have received their CapturedDiscipline® safe. The customers we do hear from, are a mix of very sincere and grateful compliments — and customers asking for help to get up to speed quickly on how to use their safe.

  • 13 Tom Hitt // Apr 2, 2014 at 2:03 pm

    Above, GFJ admits “I broke the lock mechanism on the very first try.” GFJ admits that “I did turn it anyway, and that forced the lock and left it dysfunctional.” He is referring to turning and forcing the locking knob at a time when the Operating Instructions clearly say not to do so. And despite admitting that he “did turn it anyway” GFJ took the time to “advise against purchasing it.”

  • 14 Tom Hitt // Apr 2, 2014 at 2:04 pm

    Above, John G. (We know this customer and his name is John G). Mr. G. states,
    “SCAM-D0-Not_Buy.” This is a simple case of “He said – He said.” The safe that Mr. G. returned to us because he “couldn’t figure it out” had two serious and obvious dents/scratches/paint missing places where one or more tools had been used to try and break into the steel safe. During one of his phone calls to us Mr. G. said the safe was in “perfect” condition when he shipped it back to us. The dents, scratches and missing paint on the steel cover do not look remotely close to any shipping damage we have ever seen. Additionally, the shipping carton showed no damage. Mr. G. is correct that he did tell me, regarding his safe, to “shove it up your a$$.” The clever use of the dollar sign is Mr. G’s.

  • 15 Tom Hitt // Apr 15, 2014 at 7:31 am

    The large printing on the above pictured
    3.5 CapturedDiscipline safe is for promotional purposes only. Each and every 3.5 safe that we ship has NO promotional labeling on the safe or on the shipping carton that it comes in.

  • 16 Kate Ridge // May 12, 2014 at 5:37 pm

    I had bought one from captureddiscipline and I had alsto waisted my money.
    Then I discoverd this website:

    http://timelockingsafe.com/

    I bought one and it works perfectly!
    I’ve been using it for over 1 year.

  • 17 Tom Hitt // May 12, 2014 at 8:02 pm

    We have searched our order records. We have never had a customer by the name of
    “Kate Ridge.”
    He or she mentions a product that costs 198 Euro. He or she fails to mention that 198 Euro is 273 dollars.
    Our policy has always been not to comment on supposedly competitive products.

  • 18 Tyler Ross // May 26, 2014 at 1:41 pm

    Hey tom I just bought your safe and would like a refund. It’s not strong enough for me, I would tear it apart to get what I need. I hope after reading all these comments you will honor your return guarantee. Please email me asap to let me know how I begin the return process. Thanks

  • 19 Tom Hitt // May 26, 2014 at 3:13 pm

    Mr. Ross:
    As our 100% guarantee states, send your 3.5 CapturedDiscipline(r) safe back to us in new condition and we will promptly refund your full purchase price plus the UPS ground charges both ways. At 7:12 a.m. this morning we answered your 1:04 a.m. email, and gave you the instructions regarding how to return your CapturedDiscipline(r) safe.
    Best regards,
    Tom Hitt
    Ft. Lauderdale, Florida

  • 20 Kasey Standridge // Aug 11, 2014 at 11:16 am

    @Tom Hitt,

    I was a customer of yours, and corresponded with you about returning my broken safe. I told you I broke it, and you told me you would replace it for free if I sent the broken unit back. I did send it back, and purchased another. You refunded me $30.00, not $99.00 or $129.27. I kept emailing you, asked if you fell of the face of the earth, and still never heard back from you. I like the safe, I think it works well even though I broke the next unit I ordered as a replacement. I want to purchase another unit, as I know I unfortunately broke it, but your customer service was really bad. I would have recommended this safe to many people I know who would use it, but your lack of commitment you claim you have makes me want to look somewhere else. Too bad.

  • 21 JB // Aug 13, 2014 at 1:37 am

    I bought a Captured Discipline Safe some months ago. Here are my observations. Yes, the actual box is flimsy and easily breakable. For $130 (and another $70 for shipping to Australia), I would say, poor quality. The lock is easily pickable – I did so in about 10 minutes – I’m not a locksmith, I just really wanted what was inside. The basic concept works, but the design is somewhat user unfriendly. The device would be so much easier if you could just enter a date/time for it to open rather than the way it currently works. (Still, I knew this before buying as I had watched the YouTube video, so I can’t complain too much on this part).
    Here’s what I did (I’m a bit of a handy man, so this won’t be for everyone). I bought a small electronic safe from a hardware store. I then removed the circuit board from the Captured Discipline Safe, and replaced the one in the electronic safe with it. This took some time and effort to fit the Captured Discipline keypad into the new safe. The new safe (which cost me $40 Australian) is about one hundred times stronger than the Captured Discipline box. I put that piece of crap in the bin. The new safe works on the same principle of using a solenoid, so after swapping a few wires around it works perfectly with the Captured Discipline circuit board.
    I say this to you Tom Hitt – your product idea is good in theory but somewhat overpriced considering the quality of the box. If you really wanted to open this unit, it could be *easily* done. Sure, it would damage the box, but we’re talking desperate people here who need to lock stuff up to begin with. Some of us are going to go to extreme lengths. This would be less likely if you supplied a better box. If I can source a fully working safe for $40, I’m sure you could get a much better deal by buying in bulk. The box currently supplied I honestly wouldn’t pay $5 for. Also, if you’re going to be doing another version in the future, I suggest you upgrade the entry/display because what is there is clunky.
    In conclusion to those thinking of buying, I say this: how desperate are you? Because if you are, you may find yourself breaking the unit (and it won’t take that much effort). However, after what may seem like a negative review, I still like how (even in a short time) this has really helped my situation, the idea is sound and works in principle. I need this thing, and after my changes, I’m glad I bought it. If anyone is interested in how I retrofitted my Captured Discipline into a better safe, please post here and I will take pictures and write a short instructional on how to do so.

  • 22 Kasey Standridge // Aug 13, 2014 at 10:49 am

    @JB,

    I agree with all that you said. I really like the concept, and would not have broken it unless I was desperate. I set the time for days instead of hours and could not get to the key so I had to. I do not mind the entry system, but you can mess up the time and add more than you think. My first safe did not hold the time past a certain time frame, and Captured Discipline replaced it for free. If the customer service was better, and like you said the box itself was more sturdy, I would buy this for many people I know. Most of the customers converse via email or text so I do not know why it is so hard for Tom Hitt to get back with us.

  • 23 Tom Hitt // Sep 2, 2014 at 12:11 pm

    Ms. Standridge and “JB” —

    We have just become aware of your recent posts (just above). In the past, this website has notified us of any posts on the topic. However, we did not receive notification of the last three posts.

    We have been marketing the CapturedDiscipline(r) safe since April of 2008.

    Our return rate is well below 1% (.0078). Obviously that means that 99.22% of our customers kept, and we presume are productively using, their CapturedDiscipline(r) safe.

    Our return rate is significantly below the lowest average return rates of online businesses.

    Yes, a very small percentage of our customers have returned their CapturedDiscipline(r) safe … and when the safe is returned in new condition, we refund the customer’s full purchase price and UPS ground charges both ways.

    If you are a prospective customer and have ANY remaining questions about the CapturedDiscipline(r) safe, please email me at tom@CapturedDiscipline.com … or call me at 954-916-7788.

    Thank you.

    Tom Hitt
    Developer and Owner
    CapturedDiscipline(r)

  • 24 Reto 90 estafa // Sep 23, 2014 at 1:25 am

    It’s a pity you don’t have a donate button! I’d definitely donate to this brilliant blog!

    I suppose for now i’ll settle for bookmarking and adding your RSS feed to my Google account.
    I look forward to fresh updates and will talk
    about this website with my Facebook group. Chat soon!

  • 25 Jay Dobson // Feb 10, 2015 at 4:39 pm

    Tom Hitt:
    Adjust your percentage downward as far as satisfied customers because I’m no doubt being chalked up in your “Satisfied” column. I bought your product, within just a few weeks the cheap knob broke. I emailed your company and never heard back.

    What you sell is a $30 dollar First Alert combo lock box with a $100 chip to turn it into a time delay. For anyone interested in the quality of the actual lock box just go read reviews on Amazon for First Alert Digital Security Box. It’s a poor product in and of itself and that is what Tom’s safe is based on.

    For customers like myself who were left unanswered by Tom’s company, just go to amazon and buy the 30 dollar box and swap out the insides if you really want to keep using it. Knowing that the box could be defeated with no pressure at all on the knob made me lose my interest in the product.

  • 26 Tom Hitt // Feb 10, 2015 at 5:19 pm

    Mr. Dobson, IF that is your name:
    We have NOT sold a CapturedDiscipline(r) safe to anyone by the name of Jay Dobson. We have NOT sold a CapturedDiscipline(r) safe to any customer with the last name Dobson.
    Mr. Dobson, IF you are really a customer of ours, please call us at 954-916-7788 in Ft. Lauderdale, Florida. We always answer that phone line during the day, 7-days a week. We have NOT received a call “Mr. Jay Dobson.”
    Mr. Dobson’s email (immediately above) is full of inaccuracies. We will answer this email in detail … this evening, after we have finished shipping the orders that came in before 2:00 p.m.
    And yes, our return rate remains well below 1% at .0077.

  • 27 Kasey Standridge // Feb 10, 2015 at 5:47 pm

    If anyone is looking for a good time safe/commitment device I recommend the Kitchen Safe. I have had both the Captured Discipline and the Kitchen Safe. The major difference is that the Captured Discipline can be unlocked with the key before the time is up. You cannot unlock the Kitchen Safe. You would have to destroy the safe.
     thekitchensafe.com

  • 28 Jay Dobson // Feb 10, 2015 at 9:10 pm

    Tom:
    Jay Dobson isn’t my real name. This is a random website to me and putting my name to a random audience serves no purpose at all to me. You had my real name when I was your customer and had attempted to communicate directly with you.

    It’s funny, every time I see any mention of your product you’re always defending your customer service to a group of people like me who you failed.

  • 29 Jack // Feb 12, 2015 at 8:41 pm

    Anyone who needs a TRUE timelock safe, go check out ‘The Kitchen Safe’.. Unlike the piece of shit being promoted here, The Kitchen Safe has a user interface which shows the time remaining until it opens. It’s sold on Amazon for $55 and has been featured on Shark Tank.

  • 30 Jack // Feb 12, 2015 at 8:48 pm

    Unlike Mr. Hitts questionable and unprovable low rate of returns, The Kitchen Safe has a true <1% return rate. Go look at the ratings on Amazon, 194 reviews with 176 of them being 5 stars. It's 66% cheaper and more user friendly.

  • 31 srf48 // Feb 15, 2015 at 9:02 am

    JB,

    I’m very interested in how you fit the Captured Discipline keypad/circuit board into the new electronic safe.

    I know I’m late joining this conversation, but I’d greatly appreciate any information (pictures and/or instructions).

  • 32 Emily // Feb 20, 2015 at 6:27 pm

    I have also been using a time lock safe bought from timelockingsafe.com for more than 2 years now. It works perfectly, I can’t believe how much my life changed!!

  • 33 srf48 // Feb 22, 2015 at 8:49 pm

    Emily, I was thinking about ordering a safe from timelockingsafe.com, but was unsure about ordering from Italy and dealing with international shipping costs. Do you live in the US and how long did it take to get your order?

  • 34 Jeff // May 12, 2015 at 2:52 pm

    I just sent this email to Tom at captureddiscipline.com and wanted to share it here.

    You’re so wonderful Tom for your quick response. I guess smoking cessation is not supposed to be easy any way you make it. Thanks Again Tom for your lightening quick response. Another refreshing aspect in the midst of chaos. Peace to you and yours. P.S. Super recommendations coming from me for your product and service! ;-)”

    J. in Wilmington, North Carolina”

  • 35 Darwin Poole // May 13, 2015 at 12:47 am

    The reason Tom touts a low return rate (although it is probably not as low as he states) is due to the lack of other products. If I really needed a time lock product (and I still do) then I would be willing to keep a not so great one instead of none at all. I wish I could find a “B” rated safe with this locking mechanism. Or even a smaller solid heavy duty steel one that is close to a “B” rated safe. I would be interested as it could function as a dual purpose safe. If anyone knows of one, can retrofit one for a good price, please get in touch. Frmedic@aol.com.

  • 36 Jack // May 13, 2015 at 7:16 am

    Darwin, check out the kitchen safe. You can go to their website or buy it on Amazon. It’s half the price and has a digital clock which counts down the time

  • 37 Ben // May 28, 2015 at 1:53 pm

    Hello, I received my CapturedDiscipline safe a few days ago, and just wanted to say its such a great idea. The design and engineering is fantastic.
    Thanks!
    Boulder, Colorado

  • 38 Yolanta Westbrook // Sep 25, 2015 at 6:26 am

    We brought the captureddiscipline safe off Tom as well. It arrived damaged and sought a refund. Yes our many emails to him went unanswered so we lodged a paypal dispute. Tom offered us a partial refund of $45USD which is around $67 australian dollars. It costs us around $100 Australian dollars to send it back insured to him, so of course we did not accept the ridiculous offer. Anyway, we are prepared to accept $45usd for the damage to the safe as long as we keep it. Two of the corners are badly dinted and have paint coming off them but suprisingly the locking mechanism works great and my disabled son had no trouble with operating it. I have emailed Tom using the email address he provided and am awaiting a reply. I will keep everyone posted with the result before I complain anymore, let’s see if Tom is a reasonable man. Otherwise we will either send the safe back by 2 October and paypal will refund us just over $299 Australian dollars or lodge a dispute with our credit card company, who are much more easier to work with than Paypal. I believe the credit card company will allow us to keep the safe and give a full refund of monies paid or refund us the price paid and shipping costs back to Tom. There is also the other alternative and that is to lodge a complaint with the Federal police into internet fraud. This is a very long and time consuming matter but the last time this was done, from a case I am familiar with, class action was taken and everyones money was refunded in full and I believe serious consequences for the seller. I am not sure, but I think he went to jail. I think Robert Kobias was his name. Might google that as she what happened…………..

  • 39 Srf48 // Sep 26, 2015 at 9:26 pm

    After much research, I purchased a programmable safe from Saturn Safes. I’ve been using it for a few months and I’m extremely happy with it. It’s easy to setup the programmable timer and works perfectly.
    Good customer service– quick response to emails and quick shipping.

    http://www.saturnsafes.com/products.html#!/Small-Time-Lock-Safe/p/20016389/category=4691905

  • 40 Yolanta Westbrook // Sep 27, 2015 at 5:42 am

    Great news everybody. Even though Tom never replied to the half a dozen emails I sent him via several different email addresses we have for him, over the last 4 weeks, paypal paid us a partial refund. So glad this fiasco is over with. Saturn safes (time delay) are a much better quality product, like Srf48 says, and also the Kitchen safe is a good quality, cheaper, time delay safe. At the moment, you can get 2 kitchen safes with postage from the UK and it’s cheaper than one captured discipline safe with postage and an excellent product as per all the product reviews. Too bad I found all this out after our negative experience

  • 41 Tom Hitt // Oct 2, 2015 at 11:13 am

    Here is what Ms. Yolanta Westbrook (38 and 40 above) did not say: 1 – She now owns a fully functional CapturedDiscipline(r) Piggy Bank safe for a net price of $94.42 ($139.42 that she paid for the safe, minus the $45.00 refund that PayPal decided was fair, after listening to both sides). 2 – Ms. Westbrook alleged that “two of the corners are badly dented and have paint coming off them but surprisingly the locking mechanism works great and my disabled son had no trouble with operating it.” 3 – We asked Ms. Westbrook (directly and through PayPal) to email us pictures of those dented corners. She did not. 4 – Initially, Ms. Westbrook asked for a refund of the total cost of the safe, $139.42, and wanted to keep the dented but fully functional safe. 5 – If any potential customers would like to speak with me personally about this or any other matter, please call us at 954-916-7788 (Ft. Lauderdale, Florida, US) between the hours of 7:45 a.m. to 6:15 p.m., Eastern Time, 7-days a week. A live human being will answer the phone and be happy to answer your questions.

  • 42 Yolanta Westbrook // Oct 2, 2015 at 7:39 pm

    Also Paypal did not think $45USD was fair. They were going to refund us the whole amount. Please see my facebook account for Paypals response. Here it is anyway
    Dear Yolanta Westbrook,

    We’re happy to let you know that we’ve reviewed your case (PP-004-149-362-061) and have determined that you’re eligible for a refund of $210.25 USD.

    Before we can issue you a refund, we need you to return the disputed items to your seller and provide us with the online tracking information of your shipment before 2 October 2015. If we don’t hear from you before this deadline, the case will be closed and you won’t receive the refund.

    Transaction details

    Case ID: PP-004-149-362-061

    Seller’s name: CapturedDiscipline, Inc.

    Seller’s email: tch42tch@aol.com

    Seller’s transaction ID: 61V55020941538823

    Transaction amount: -$210.25 USD

    Transaction date: 12 August 2015

    Your transaction ID: 76R42690AB390102W

    What to do next

    Please ship the items back to your seller according to the details above. The items should be in the condition in which you received them. We’re not able to cover any costs associated with returning the items.

    Please ship the items to the following address:

    CapturedDiscipline, Inc.

  • 43 Tom Hitt // Oct 3, 2015 at 3:43 am

    Had Ms. Westbrook returned her 3.5 CapturedDiscipline(r) Piggy Bank Safe, we would have promptly refunded her $210.25.  CapturedDiscipline.com has been affiliated with PayPal for 7 1/2 years, since April of 2008. We have found PayPal decisions (for us, on average, 1 every 304 days) to be well-reasoned and fair. When Ms. Westbrook chose NOT to return her safe, PayPal then decided that a refund of $45 was fair; and that refund was immediately paid.

  • 44 Yolanta Westbrook // Oct 21, 2015 at 10:19 pm

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    Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass favor.

  • 158 sex Show // Nov 23, 2016 at 3:22 am

    Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass favor.

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